Visiting Google Headquarters in California was a wonderful experience! The campus is beautifully designed, clean, and full of creative energy. The atmosphere reflects innovation and teamwork, with friendly staff and an inspiring environment. It’s fascinating to see how technology and creativity come together here—definitely worth a visit if you get the chance!

I am a Fi customer of over 3 years. My disabled son whose main way to communicate is texting, forgot his password for his mail account, which we need to set up his new phone. I exlained this to the service person who told me that he had escalated our reset request so we would not have to wait 48 hours to reset. Nothing yet from Google, so I guess the escalation process does not work. Dissapointed

Google Maps support still hasn’t verified my business listing after a month of escalations. I’ve passed them leases, done the video verification, and submitted multiple times. I need real help with this issue.

Leaving this here as a general review of Google's customer service...

I have opened 3 different tickets in the last 3 weeks, attempting to get help resolving a matter affecting my business involving a review bomb and subsequent suspension of reviews for my business. The first response I received was not adequate, and I have replied to that email for additional assistance.

That email was never answered. I opened up another ticket, and the response was that "you have already contacted us and this issue has been resolved" when in fact it had not.

I contacted someone via a chat feature and was told "the review team" will get back with me via email. They never did. I opened up a third ticket after this fact, detailing everything that had happened and the fact that I still needed assistance.

I just received a THIRD automated response stating the matter has been resolved in a previous ticket.... It has, in fact, not been resolved! This has been a completely ridiculous process, and wholly inadequate.

My cousin died and they won't give us access to her Gmail account to pay her bills. A deceased individual is being harassed by creditors because we can't access her stuff. Her phone was stolen after she died and we can't even remotely wipe it.

Also, I've tried multiple times to add my kids' schools to Google maps and it auto rejects every edit for "missing place". The school doesn't show up on the map, only their football field. If people don't know the school's address, they can't find it.